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General Information

Prices are effective January 1, 2023, and are subject to change without notice. FormCenter is not responsible for typographical and descriptive errors located on this website.

What is your Return Policy?

In the event of an issue with your order, please contact a Customer Service Representative at 800-662-3218. We will be happy to assist you. (FormCenter does not accept any returns without a return authorization. We will not accept returns after 180 days. Please note: DATED tax products are not eligible for returns or refunds.)

When will my order arrive?

Unless otherwise specified, all orders are shipped by UPS Ground service. Expedited shipping services are available including UPS 3 Day Select, UPS Second-Day Air, and UPS Next Day Air.

What is your Standard Production Time?

Custom printed products – 5 business days.
Stock items – 24-48 hrs (weekdays).

Are Rush Orders available?

Rush Service is available upon approval for most orders for an additional charge of up to $75.00. If you have an "in hand" date, please contact our Customer Service Department prior to placing your order. A Customer Service Representative will advise you if we can meet your delivery deadline. Note: production cannot begin until we have the artwork needed for your order. Production time does not include the time required for proof approval if a proof is requested. We can also offer you expedited shipping. Since all orders are usually shipped via UPS Ground Service, you may want to consider having us ship your order by UPS Next Day Air Early AM Delivery, UPS Next Day Air, UPS Second-Day Air, or UPS 3 Day Select. Ask a Customer Service Representative for details prior to placing your order.

Can I place a Less Than Minimum Order?

The minimum order for a product is the smallest quantity shown in the product's price chart. Less than minimum orders are not available.

Can I get a Proof with my order?

A proof of your order will not be sent unless requested by you at the time your order is placed. Email proof of your imprint can be sent to you prior to production – at no additional charge. If proof is requested, production time does not start until we receive your proof approval.

What is your Cancellation Policy?

We understand that sometimes circumstances may force you to cancel your order and we will make every effort to accommodate you whenever possible. It is your responsibility to be aware of the production time required for your order. Be aware that by placing an order, you authorize all of the changes needed to produce and ship your order. When canceling your order, you may incur some or all of these charges depending upon the production stage of your order.

Are there any Over-runs & Under-runs?

We make every effort to ship exactly the quantity that you have ordered. In the case of some of our promotional products which are often produced by outside vendors, overruns and underruns might be out of our direct control.

What are your Artwork Requirements?

We can use artwork created using the following programs: Adobe Acrobat, InDesign, Illustrator, and PhotoShop. All digital artwork must be supplied as vector art or high resolution (300 dpi or higher) for proper reproduction. Artwork may be provided as application files, .eps files, .tiff files, .jpg files or "print optimized" PDF files. Please include all screen and printer fonts used as well as any .eps or .tiff images. If you submit .eps or .ai files, please convert all fonts to paths. Low-resolution website images (.jpg files, .gif files, etc.) cannot be used as digital artwork.

Can I use Copyrighted Materials?

You (the customer) are solely responsible for obtaining the rights to use any logo, trademark, service mark, name, slogan, illustration, photo, statement or any other intellectual property on the products that you (the customer) purchase. FormCenter shall not be held liable for the unauthorized use of any copyrighted materials printed on any item ordered by you (the customer). The customer agrees to hold FormCenter harmless from any claims, suits, or actions alleging that the products purchased by the customer violate or infringe on any rights of any third party. You (the customer) further agree to defend and indemnify FormCenter from any such claims, suits, or actions.

What are PMS Ink Colors?

PMS (Pantone Matching System®) is the standard color matching system used by printers to specify a particular ink color. Every ink color has its own individual PMS number. For example, if you specify PMS 186 Red, we will know exactly what shade of red you want. Please tell us the PMS number of each ink color that you are requesting on your product if you are not using our standard colors.

What are Standard Ink Colors?

Standard ink colors are shown below. If you require a non-standard ink color, there is a $40.00 charge for each non-standard ink color that you select. If you have any questions, please contact a customer service representative.

Can I get a sample before I order?

We understand the importance of selecting the right product for your business, organization, or event. To help you make a decision, we can provide you with a blank sample or a sample with a random imprint. In the vast majority of cases, there is no charge for samples. On certain high-value promotional items, our vendors may charge us for a sample in which case we will pass that charge on to you. Requests for samples should be sent to us via email at [email protected].

Please include the following information:

  • The description, color, and quantity of the items (3 maximum) that you are requesting
  • Your billing and shipping address
  • Your name, email address, phone, and fax number
  • The date that the sample is required
  • Your shipping account number (i.e. UPS shipper number) if available

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